Criticisms and compliments are important ways of gaining feedback about our services, and understanding what we are doing right and what we should aim to improve.
If you are dissatisfied with a decision we have made or with the way our services were delivered to you, the first step is to raise your concerns directly with the staff member who has responsibility for managing your complaint. We are open to hearing your point of view and we would like an opportunity to resolve any concerns you may have or provide you with a better explanation of our decision or actions.
If, after this step, you remain dissatisfied with a decision we have made, you can then ask for the matter to be formally reviewed.
How to request a review
In order to conduct a review, we ask that you:
- make a written request for a review within three months of being advised of our decision
- clearly identify why you are dissatisfied and provide us with any new information that is relevant to the decision we have made.
We recommend that you complete our review form so we have sufficient information to assess your request: