We deal with complaints about the bodies responsible for implementing Australias national health practitioner regulation scheme, including:
- Australian Health Practitioner Regulation Agency (AHPRA)
- 14 National Health Practitioner Boards (Aboriginal and Torres Strait Islander Health Practice Board of Australia, Chinese Medicine Board of Australia, Chiropractic Board of Australia, Dental Board of Australia, Medical Board of Australia, Medical Radiation Practice Board of Australia, Nursing and Midwifery Board of Australia, Occupational Therapy Board of Australia, Optometry Board of Australia, Osteopathy Board of Australia, Pharmacy Board of Australia, Physiotherapy Board of Australia, Podiatry Board of Australia and Psychology Board of Australia)
- AHPRA Management Committee
- Australian Health Workforce Advisory Council.
The majority of complaints to our office concern the administrative actions of AHPRA and the National Health Practitioner Boards in relation to notifications (or complaints) about the health, conduct or performance of registered health practitioners.
This office also commonly receives complaints from health practitioners in relation to their registration, complaints about breaches of privacy by AHPRA, and complaints about a decision made by AHPRA in relation to a freedom of information request.
Complaints in New South Wales and Queensland
Due to co-regulatory arrangements, there are different processes for making a notification (or complaint) in New South Wales and Queensland.
In New South Wales, notifications are handled by the Health Care Complaints Commission (HCCC). This office does not have the power to receive complaints about how a notification has been handled by the HCCC.
In Queensland, complaints about health practitioners are handled by the Office of the Health Ombudsman (OHO). The OHO assesses each complaint it receives to determine if it should be transferred to AHPRA or if it should be managed by the OHO. This office does not have the power to receive complaints about how a matter has been handled by the OHO this office only handles complaints about how a matter has been handled if it has been referred to AHPRA by the OHO.
Importantly, this office does handle complaints about registration matters in New South Wales and Queensland.
How to make a complaint
Before making a complaint, we ask that you raise your concerns with the body that is the subject of your complaint (for example, AHPRA) in order to provide them with an opportunity to resolve your concerns. If you do not receive a response within a reasonable time, or if you are dissatisfied with the response, you are welcome to lodge a complaint with our office.
We receive complaints by mail, email or telephone; however, we recommend that you complete our complaint form so that we have sufficient information to assess your complaint:
If you do not want to make the complaint yourself, you can ask someone else to complain on your behalf. We require that you complete our permission for another person to act on my behalf form in order to give consent for that person to communicate with us.
National Health Practitioner Ombudsman and Privacy Commissioner
Level 22, 50 Lonsdale Street
Melbourne, Victoria, 3000
1300 795 265
Office hours are 9:00am to 5:00pm, Monday to Friday, Australian Eastern Standard Time; a voicemail service is available outside these hours or if we are unavailable to accept your call.
Translating and Interpreting Service: 131 450