While we have found that most complaints can be dealt with quickly, complex complaints may take some months to investigate properly.
As a starting point, your complaint will be promptly assessed in order to advise you whether the matter falls within the jurisdiction of this office. We will communicate the outcome of this assessment to you as soon as possible.
If your complaint is within the jurisdiction of this office, we will promptly acknowledge acceptance of your complaint. A number of factors will then determine the length of time necessary to finalise the complaint, such as the complexity of the issues and the response time of AHPRA and/or the National Board. We may contact you to request further information throughout the process, and will also keep you regularly informed of the progress of your complaint.
More information about our complaint-handling process can be found in our Service charter (DOC, 411KB).