A message from the Ombudsman and Commissioner
The office of the National Health Practitioner Ombudsman and Privacy Commissioner is available to support health practitioners and the community during the COVID-19 pandemic
Australia’s health system is facing unprecedented challenges due to the COVID-19 pandemic.
I would like to thank health practitioners who are working to keep our communities safe and provide essential treatment to those who are affected.
This public health emergency has required regulators such as the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards to act swiftly to respond to new situations.
I acknowledge the unique challenges health regulators are currently facing. I am aware that Ahpra is receiving a high volume of enquiries at this time, especially following the announcement of the pandemic sub-register. My office is continuing to work with Ahpra to ensure a timely response to enquiries and to monitor emerging complaint trends.
I encourage health practitioners and community members who have a query or concern to first contact Ahpra directly. Concerns can be raised with Ahpra via email at AHPRAfeedback@ahpra.gov.au or via phone on 1300 419 495.
I would like to assure everyone that my office is here to help if there is an ongoing problem that has not been resolved. We continue to welcome health practitioners to contact us during this challenging time.
If someone wishes to raise a concern about how Ahpra or a National Board have handled a matter, my office will generally work with the individual and Ahpra to resolve the issue. This could include Ahpra:
- answering an individual’s queries
- providing an update on the progress of a matter
- speeding up the processing of a delayed matter in exceptional circumstances.
For more information about COVID-19, please visit the Department of Health’s website at: https://www.health.gov.au/.
As we face the largest public health emergency in Australia’s history, I would like to take a moment to thank those working to provide essential services to our communities.
National Health Practitioner Ombudsman and Privacy Commissioner