A message from the Ombudsman and Commissioner
The office of the National Health Practitioner Ombudsman and Privacy Commissioner is available to support health practitioners and the community during COVID-19 pandemic
The COVID-19 pandemic has put unprecedented pressure on Australia’s health system. Registered health practitioners are on the frontlines working to keep our communities safe and provide essential treatment to those who are affected.
How we can help
We continue to assist with complaints about the regulation of Australia’s 16 registered health professions by the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards.
Many health practitioners may have questions about measures introduced by Ahpra and the National Boards in response to COVID-19, including the launch of a pandemic sub-register to fast-track the return to the workforce of experienced and qualified health practitioners.
If health practitioners wish to raise a concern, my office will generally work with the individual and Ahpra to resolve the issue. This could include Ahpra:
- answering an individual’s queries
- providing an update on the progress of a matter
- speeding up the processing of a delayed matter in exceptional circumstances.
The best way to contact us
We welcome calls to our complaint line on 1300 795 265 or emails to email@example.com.
Our office is located in Melbourne and we are currently working remotely under Victoria’s COVID-19 stage four restrictions. My staff and I continue to strive for fair and positive change in the regulation of registered health practitioners for the Australian community while working from home. It may take longer than normal for us to respond to phone calls and emails. I thank you in advance for your patience and understanding during this challenging time.
Due to the current State of Disaster in Victoria, we are also experiencing postal delays. Please avoid sending information through the mail if possible.
Responding to COVID-19
I will continue to provide updates about my office’s response to COVID–19 on this page as we continue to prioritise the safety and wellbeing of our staff and community.
I would also like to acknowledge that the pandemic is likely causing significant stress for many in our community. The Department of Health’s website provides information about support that is available during this difficult time: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/ongoing-support-during-coronavirus-covid-19.
For more information about COVID-19, please also visit the Department of Health’s website: https://www.health.gov.au/.
National Health Practitioner Ombudsman
National Health Practitioner Privacy Commissioner